Privacy Policy

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Updated May 3, 2024

Craftware Technologies, LLC. and all subsidiaries and affiliates of Craftware Technologies, LLC. (hereafter "Craftware" or "We"), is sensitive to your concerns about how we use the personal and company information we collect from you through our website and through other methods of communication. We are committed to protecting your privacy and this privacy policy ("Policy") will detail what information we collect and what we use it for.

Person Data Rights

Privacy laws, including the General Data Protection Regulation ("GDPR"), give rights to individuals over their personal data. The list below describes your rights.

  • It is your right to be informed of the personal data we collect from you and request access to it.
  • It is your right to request that we amend or update your personal data where it’s inaccurate or incomplete.
  • It is your right to request that we delete your personal data.
  • It is your right to request a copy of your personal data in electronic format.
Personal Data We Collect
  • Name
  • Contact Details
  • Email Address
  • Credit Card and Payment Details
  • IP Address and Location
  • Company Details
  • Profile Name
  • User Preferences and Settings

User Data: Personal data we need to create your account that enables you to use Craftware Products and Services. The type of data collected depends on how your account is created, the country you reside in, and if you use third-party service to sign in. This may include your profile name, email address, phone number, date of birth, street address. We receive some of this data from you e.g. from the sign-up form or account registration page.

Location Data:We may ask for your street address to check eligibility for a service or for tax administration. We may use a third-party mapping application to help you verify your address.

Payment Data:If you purchase any product or service from Craftware, we will need to process your payment data. The exact personal data collected will vary depending on the payment method, but will include information such as, name, date of birth, credit or debit card type, expiration date, and certain digits of your card number for verification. Please note for security, we never store your full card number, your postal code, or your mobile phone number of your purchase and payment history.

Usage Of Your Date

Downloading a Product: If you purchase or download any of our products, we may collect information from you. We collect information on users who download our product or create accounts for the purposes of providing support or for tracking subscription terms.

Using our product of website: We may collect information from visitors to our website to help us provide better products and services, better customer support, and understand website usage. Information collected in this via the website is provided automatically and the systems you use to connect to our website. Examples of this are, the tracking of what time people visit our website, how long visitors are on the website, and what pages visitors view.

Data Shared With Third Parties

Billing: When purchasing a product or service, our third-party payment processor, Authorize.Net, will collect this information.

Protection of Personal Data

Craftware ensures the security of your personal data through robust technical and administrative measures. Our policies and internal controls govern data management, processing, and protection. We encrypt your data during transit and while at rest.

Children's Privacy

Craftware’s website and services are designed for adults. The company does not knowingly collect personal information from children under 16. If the company discovers any personally identifiable information about a child under 16 in its files, it will promptly delete that information.

Data Integrity and Security

Craftware adheres to industry standards to safeguard any information you provide. Our employees must comply with the Company’s Privacy Policy. Only authorized staff can access personally identifiable data about website visitors, and their access is restricted to what is necessary for their job responsibilities, such as providing updates, notices, or customer service. Violations of our Privacy Policy may result in disciplinary action, including termination.

Security Policy

Craftware adheres to industry standards to safeguard any information you provide. Our employees must comply with the Company’s Privacy Policy. Only authorized staff can access personally identifiable data about website visitors, and their access is restricted to what is necessary for their job responsibilities, such as providing updates, notices, or customer service. Violations of our Privacy Policy may result in disciplinary action, including termination.

Retention of Personal Data

We retain your personal data for the duration necessary to offer you the Syncfusion service or product and for legitimate and essential business purposes.

Deletion of Personal Data

Upon account closure or your request, we will either delete or anonymize your personal data to prevent identification. However, we may retain certain information if legally required or for valid reasons listed below.

  • If there is an outstanding credit, unresolved claim, or dispute related to your account, it remains unresolved.
  • To safeguard our legitimate business interests, such as preventing fraud and maintaining security.
  • The data is associated with a company that has a valid legal business interest.
  • For legal, tax, audit, and accounting obligations/
Subject to Change

Our Privacy Policy may change, and updates will be reflected on this page. We recommend periodically reviewing this policy.